The Rise of ChatBots: 10 Jobs Facing the Axe

Imagine a world where your customer service issues are solved by a robot instead of a human. A world where your financial advisor is not a person, but a digital assistant. With the rise of ChatBots, this may soon become a reality.

The ChatBot market is projected to reach $9.4 billion by 2024, which means that many companies are already utilizing this technology to save time and money. However, this shift has also put 10 jobs at risk from being automated or downsized.

The 10 Jobs Most at Risk from ChatBots

1. Customer Service Representatives: With ChatBots being able to handle simple inquiries and tasks, customer service representatives may soon be replaced.
2. Financial Advisors: ChatBots that can give financial advice or manage money can make traditional financial advisors obsolete.
3. Tax Preparers: Automated tax preparation tools can give people the chance to file their taxes without needing the help of a professional.
4. Travel Agents: With services like Booking.com and Airbnb, people are already turning to the internet to book their own travels.
5. Receptionists: A ChatBot can make a receptionist's job redundant by answering phone calls, scheduling appointments, and handling visitor requests.
6. Fast Food Workers: The fast food industry is already experimenting with ChatBots in drive-thrus and kiosks.
7. Data Entry: With the rise of automation, data entry is becoming less necessary.
8. Telemarketers: With CallBots becoming more sophisticated, telemarketing jobs may soon disappear.
9. Translators: ChatBots like Google Translate can give people quick translations without needing the help of a human.
10. Journalists: Automated journalism tools can write articles on sports, business, and weather without human intervention.

Real-Life Examples

Fast Food Chains: In 2016, Taco Bell launched a ChatBot on Slack that allowed customers to order food without leaving the chat app. Domino's has also experimented with ChatBots that can take orders through Facebook Messenger, Twitter, and their app.

Insurance Companies: USAA has implemented a ChatBot that can give military veterans advice on financial planning and insurance. Geico has also launched a ChatBot on their mobile app that can answer policy questions, give quotes, and assist with claims.

Hotel Chains: Marriott International has introduced a ChatBot on Facebook Messenger and Slack that can make hotel bookings and provide customer service.

Conclusion

The rise of ChatBots is changing the way we work and live. With technology advancing at such a rapid pace, it's important to consider what jobs may be at risk from automation and artificial intelligence. While ChatBots may be great for companies seeking to save costs and improve efficiency, it's important to remember that they are not a replacement for human interaction and empathy.

1. ChatBots may automate routine tasks, but they cannot replace a human's emotional intelligence.
2. As more jobs become automated, it's important for companies and governments to invest in retraining and education to help displaced workers.
3. While some jobs may be at risk, the rise of ChatBots may also create new jobs in areas such as programming and maintenance.