Wendy's Is Bringing a Google Powered AI Chatbot to Its Drive Thru

Imagine having a conversation with a robot while placing your order at a fast food restaurant. You pull up to the drive-thru window, and instead of being greeted by a human, a conversational AI chatbot welcomes you to Wendy's. This may sound like science fiction, but it will soon be a reality at select Wendy's locations.

Wendy's is teaming up with Google to bring an artificial intelligence (AI) powered chatbot to the drive-thru experience. The system will be able to process orders and answer simple questions, such as "What drinks do you offer?" or "What's in the number 5 combo?" The goal is to improve speed and accuracy and optimize the overall customer experience.

According to a study by QSR magazine, the average wait time at the drive-thru at fast food restaurants is 234 seconds. Wendy's hopes to reduce this wait time by utilizing the chatbot technology.

Furthermore, a survey conducted by Harris Poll found that 58% of customers have experienced an error in their order at the drive-thru. The AI chatbot can help reduce these errors by processing orders more accurately and consistently.

As a frequent customer of fast food restaurants, I sometimes find myself frustrated with the long wait times and errors in my orders. However, I also understand that the employees working in these high-pressure environments are human and make mistakes. Implementing technology such as AI chatbots can help alleviate these issues and create a more streamlined experience for both customers and employees.

Conclusion

1. The implementation of AI chatbots in fast food drive-thrus has the potential to reduce wait times and errors in orders.
2. The use of technology in these environments can create a more efficient and streamlined experience for both customers and employees.
3. As AI technology continues to advance, we can expect to see more industries implementing chatbots and other forms of artificial intelligence.

References and Hashtags

https://www.qsrmagazine.com/drive-thru/drive-thru-times-slow-down-again-2018

https://www.prnewswire.com/news-releases/58-of-drive-thru-customers-at-qsr-restaurants-experienced-order-issues-in-the-past-year-300656790.html

Hashtags: #WendysAI #FastFood #Chatbot #ArtificialIntelligence

Article Category: Technology/Artificial Intelligence/ Fast Food Industry